Cancellation Policy

Cancellations and refunds

Please note that different houses have different cancellation policies. Make sure you read the cancellation policies before booking a stay to avoid any inconveniences.

FLEXIBLE:

• Cancellation more than 14 days before arrival: 100% refund

• Cancellation 7-14 days before arrival: 50% refund

• Cancellation less than 7 days before arrival: No refund

BASIC:

• Cancellation 30+ days before arrival: 100%* refund

• Cancellation 14-29 days before arrival: 50%* refund

• Cancellation less than 14 days before your arrival: No refund

STRICT:

• Cancellation within 48 hours of booking & at least 14 days before arrival: 100%* refund

• Cancellation after 48 hours & 7–14 days before arrival: 50%* refund

• Cancellation less than 7 days before arrival: No refund

NON REFUNDABLE:

• Full payment is taken at the time of booking.

• No refund will be issued for cancellations, no-shows, or shortened stays.

Additional Terms

• Transaction fee: 3% of the original booking amount will be deducted from the refund.

• Refund processing time: Refunds will be processed and transferred to your original payment account within 5-10 business days from the date of cancellation confirmation.

• Non-refundable circumstances: No refunds will be provided for cancellations made less than 7 days prior to the arrival date or for no-shows.

NB! Refund will be transferred to the payment account within 5-10 business days.

* Please note that in case of cancellation, a transaction fee of 3% of the booking amount will be charged.

Changing dates or house

Your booking may be changed ONCE up to 7-14 days before your arrival depending on the specific house rules. Additional charges may apply.

For that, please contact our customer support at hello@stayood.com.

Gift Cards

• The gift card is only valid for a one-time purchase.

• If the purchase amount is higher than the value of your gift card, you can pay the difference between the purchase amount and the gift card value on the checkout page.

• A gift card with the selected currency can only be used for payment when purchasing products/services with the corresponding currency

• The gift card is non-refundable and non-exchangeable.

• The reservation paid with the gift card can be changed and canceled according to the cancellation conditions of the package and until the expiry of the gift card.

• The gift card cannot be used together with other discount codes. You can use either a discount code or a gift card for one purchase.

• The gift card cannot be used for booking houses that are not available directly through the Stay ÖÖD website, but instead redirects to another booking page.

• The gift card is only valid until the date indicated on it. Expired and unused gift cards will not be reimbursed.

Damage deposit

A damage deposit might apply to some cabins listed on the www.stayood.com booking platform.

The damage deposit is fully refundable within 5-10 days of departure, providing the following provisions are met:

• The property is not damaged beyond normal wear and tear;

• The property is in a reasonably clean condition on departure;

• All Terms & Conditions are being followed;

• All keys, remote controls, etc. are left at the property;

• Buildings are locked and windows are closed;

• No items are damaged or lost;

• The BBQ is cleaned and left in the same condition as it was found;

Stay ÖÖD has a thorough inspection policy to ensure the rental units are in good condition and that guests will not be inadvertently held responsible for missing or broken items.